Frequently asked questions

Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel.

Our post code is GU19 5EU

When you book direct with us, you get extended spa access, with check-in an hour earlier and three hours extra in the spa on your departure day.

Some of our rooms and suites also have extended arrival and departures times, as well as even further extended spa access. Head to our stay page for more details.

If you arrive before your room is ready, or want to use the extra spa time you have after check-out, we can hold your luggage for you, just drop into reception.

We do have a number of packages where you have free cancellation in the run up to your stay, as well as some that don't - for those you get our extra special prices!

Take a look at the cancellation details for each package when booking online and your cancellation details will also appear as a handy reference on your confirmation email after booking.

As rummaging around for coins becomes a thing of the past, we’ve now become cashless, so take your pick of card, phone or even watch to pay!

Everything you have throughout your stay can be charged to your room and settled on departure. 

We have cots and Z-beds available (excluding our smaller Cubby and Cosy rooms), and some of our Suites have sofa beds too. Our twin room and suites end to be family favourites with two larger beds for maximum space.

Children under 2 years can stay free of charge. For those aged 3-15, there's a £40 bed and breakfast supplement on your room rate, per night.

The spa is available to those aged 16 years and over. During the summer months children are welcome to enjoy the outdoor pool where there is a changing hut and toilet hut poolside. In the winter months the outdoor pool is a cold water swimming experience and isn't safe for children to use.

Whilst children are unable to use the indoor spa facilities, there is an array of games at the hotel and 120 acres to go exploring in - pick up a grounds map from our reception.

Want to bring your beloved pooch? 

The Hillfield Bar, Drawing Room and Lily Pond Terrace are our dog friendly dining spaces, as well as your bedroom. And don't forget to grab a grounds map from reception and go for walkies in our 120 acres.

We offer complimentary WiFi throughout the hotel.

Before check-in you are more than welcome to have a bite to eat such as lunch or afternoon tea, or sit by the fireplace in our Drawing Room with a tea or coffee.

We also have a croquet set and two adult bikes you can enjoy on request from reception, as well as grounds maps to go for a walk.

If you arrive before your room is ready, you can store luggage with us at reception. Though we do recommend keeping your luggage in your car to minimise contact with your belongings - you're welcome to bring the car round to reception for easy drop-off and pick-up.

We recommend using Sunningdale Train Station as this station consistently has taxis outside. It is a 10 minutes journey, 4.7 miles from the hotel.

Bagshot train station is only 1.6 miles away, though a small quiet station, you will need to arrange for a taxi transfer to the hotel.

Our aim is to ensure that every guest’s visit to Pennyhill Park is as enjoyable and relaxing as possible.

We know everyone's needs differ, so get in touch us on 01276 486150 and we'll do our best to meet your needs.

We have 10 electric charging points in the hotel car park. These are available to hotel guests on a first come first basis and are currently priced at 50p per kWh and a £1 connection fee. They are all 22kW charge points. 

Breakfast is served daily in Hillfield restaurant and Themis restaurant. 

Take a look below for their up to date opening hours, offerings and menus.

Latymer is our Michelin starred, fine dining destination, open on certain days of the week, offering a Discovery tasing menu. Hillfield restaurant is open every day, offering a more relaxed hyper-local selection of delicious dishes.

For current opening hours, offerings and menus, please visit their websites below.

We do not have a strict dress code, but we find that our guests like to dress to impress when dining with us.

We offer 24 hour room service of which can be ordered from your tablet in your room.

Unfortunately we do not allow you to bring your own wine.

We do charge the deposit price per person for any cancellations given inside 48 hours, or for no shows.

Plans can change, so just let us know before 48 hours and we can either cancel or move your booking.

We do charge the full tasting menu price per person for any cancellations given inside 48 hours, or for no shows.

Plans can change, so just let us know before 48 hours and we can either cancel or move your booking.

Opening times
6am - 9pm, Monday to Friday
7am - 9pm, Saturday and Sunday

Festive opening times
Christmas Eve, 6am - 7pm
Christmas Day, 8am - 3pm
Boxing Day, 8am - 8pm
New Year's Eve, 6am - 7pm
New Year's Day, 9am - 8pm

Extended spa access for hotel residents
Bookings made directly with us get extended spa access from check-in until 2pm on day of departure. Some of our rooms and suites get even longer access. Take a look at our Stay page more more details. 

Bookings not made directly with us (via online travel agents like Booking.com) have access from 4pm on the day of arrival, until 12pm on the day of departure.

Spa day access
All full spa day packages have spa access from 9am until closing. We do offer some partial day access spa days too, like our Lazy Afternoon Spa Day, so do check the details before booking.

We have a 3000 sq.ft. gym located on the ground floor of the spa. Hotel residents, spa day guests and members all are welcome to use the gym and enjoy our fitness classes free of charge during your stay.

Hotel residents and spa day guests can book fitness classes 24 hours in advance.  

You can borrow an exercise mat for use in your room or our grounds during your stay - just pop by reception if there isn't one already in your room.

Our gym are classes are for those over 16 yrs of age and we recommend anyone between the ages of 16-18 are accompanied by an adult. 

Yes! We all love a relaxing treatment and that's why we can get pretty booked up. We recommend booking in advance but if you have left it until you arrive, head to reception and we'll see if we can fit you in.

Our treatments have been curated for those over 16 years of age and recommend if you are between 16-18 you are accompanied by adult. 

There is a discretionary 13.5% service charge for all treatments booked, except for those already part of your spa day or spa break package, where no further charge is applied.

Our Pool View Bar is open daily during the summer months, weather dependent, for drinks and food and we have an Indoor Pool Bar during the winter months for drinks service.

We kindly ask that you don't take any food or drinks into our pools or hot tubs with you - even the steadiest of hands can have a slip!