Frequently asked questions
Let us help you
Can you give me a sat nav link or post code?
Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel
What time is check-in and check-out?
We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am.
If you arrive before your room is ready, we do ask that you store your luggage in your car if possible to minimise contact with your belongings.
Can I cancel my booking?
You can cancel your booking for no charge up to 48 hours before your booking, unless you've booked a non-refundable rate.
Special rates cannot be cancelled or transferred, so please check the rate details when booking.
How can I pay for my booking?
As rummaging around for coins becomes a thing of the past, we’ve now become cashless, so take your pick of card, phone or even watch to pay!
Everything you have throughout your stay can be charged to your room and settled on departure.
What time do you serve breakfast?
Breakfast is served from 7:00am to 9.30am, Monday to Friday and from 8:00am to 10.30am on Saturday and Sundays.
Where can we order food during our stay?
For relaxed dining in Fork click here.
Do you offer room service?
Sorry, we do not offer room service.
Bringing children aged 0-12 years?
We have cots available for free and Z-beds for children for £40 per night, per child. Call us to check availability and capacity for your preferred room type.
Can I bring my dog?
Want to bring your beloved pooch? We have a selection of dog-friendly rooms you can pick from for £40 per dog up to a maximum of two dogs per stay. We'll equip your room with a dog bed, bowl and some doggie treats!
Dogs are welcome in The Polo Bar but if they are causing upset to our other guests, we will kindly ask if you can move to another area. Don't worry - there are plenty of grounds for them to enjoy!
Is there free WiFi?
We offer complimentary WiFi throughout the hotel.
Which train station is closest?
We recommend that guests use Ascot Train Station, 2.3 miles from the venue, as there is a taxi rank there.
Alternatively, guests may wish to use Sunningdale train station, 1.7 miles from the venue but please note that there is not a taxi rank here.
How many spaces and what facilities do you have in the car park?
Our car park can accommodate approximately 150 vehicles, we have electric car charging and accessible parking.
What is accessibility like at the hotel?
We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody.
Our public areas are accessible for wheelchair users with a ramp.
We have a few bedrooms which are accessible for wheelchair users and has been adapted for easy and comfortable use. The rooms have handrails, an accessible shower and a low level basin in the bathroom. A fridge can also be requested for storing medications in bedrooms. Please request these at the time of booking so we can be sure to accommodate you comfortably.
We hope to be able to welcome you to Royal Berkshire, if you have any accessibility needs or questions, please get in contact us on 01344 623322 and we'll do our best to meet your needs.
